Cancellation Policy for JewelTrade - B2B Silver Ornaments Marketplace

At JewelTrade(Mondal Home Decor), we understand that circumstances may change, and you may need to cancel an order. To provide you with a hassle-free shopping experience, we have established a cancellation policy with specific guidelines based on the type of item ordered. Please read the following carefully:

1. In-Stock Item Orders:

a. Cancellation Timeframe: You can cancel an order for an in-stock item at any time before it has been dispatched from our warehouse. Once the item is dispatched, the cancellation request will no longer be valid.

b. Cancellation Process: To cancel an in-stock item order, please contact our customer support team via [contact email/phone number] and provide your order details. Our team will process your request and confirm the cancellation.

c. Refund: If your order has not been dispatched, and you successfully cancel it, we will issue a full refund to your original payment method within 5 business days.

1. Made-to-Order Items:

a. Cancellation Timeframe: Made-to-order items are produced specifically for your order and go into production shortly after the order is placed. You can cancel a made-to-order item within 24 hours of placing the order.

b. Cancellation Process: To cancel a made-to-order item, please contact our customer support team immediately via [contact email/phone number]. We will do our best to accommodate your cancellation request if it is within the allowed timeframe.

c. Dispatch of Made-to-Order Items: If your made-to-order item has already been dispatched within the allowed cancellation timeframe, the cancellation request will no longer be valid. In such cases, you may refer to our Return Policy for further assistance.

1. Exceptions: Please note that certain items, such as customized or personalized products, may not be eligible for cancellation once the production process has begun.

2. Cancellation Communication: All cancellation requests must be communicated to our customer support team. Cancellation requests through any other means, such as social media or directly contacting manufacturers, will not be considered valid.

3. Changes to the Cancellation Policy: JewelTrade reserves the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be reflected on our website with the updated revision date.

If you have any questions or need further clarification regarding our Cancellation Policy, please do not hesitate to contact us. We are committed to providing you with excellent service and will do our best to assist you with your order cancellations in a prompt and efficient manner.