Frequently asked question

1. Order Processing: All orders are processed promptly upon receipt of the customer's final approval and full payment, excluding the advance payment made during the order placement. 2. Shipping Partners: Jeweltrade exclusively utilizes registered and reliable logistics partners to ensure the safe and timely delivery of your orders. 3. Shipping Costs: Customers are responsible for bearing the shipping costs. The standard shipping cost is 120 per kilogram for deliveries to metro cities. For non-metro locations, an additional charge of 50 per kilogram may apply. 4. Estimated Delivery Time: The estimated delivery time is determined by the Service Level Agreement (SLA) associated with each specific item. SLAs are communicated at the time of order placement. 5. Shipment Tracking: Once your order has been dispatched, you will receive a tracking number via email to monitor the real-time status of your shipment. 6. Shipping Address: Customers are responsible for providing accurate and complete shipping addresses during the order placement. Any errors or omissions may result in delayed delivery or additional charges. 7. International Shipping: Currently, Jeweltrade only offers shipping services within [List of Countries]. For international shipping inquiries, please contact our customer support team. 8. Customs and Duties: Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments. 9. Lost or Damaged Items: In the rare event that an item is lost or damaged during transit, Jeweltrade will work closely with the logistics partner to investigate and resolve the issue. Please refer to our Returns and Refunds Policy for further details. 10. Contact Information: For any shipping-related inquiries, please contact our customer support team at info@jeweltrade.in. 11. Policy Updates: Jeweltrade reserves the right to update and modify the shipping policy as necessary. Customers will be notified of any changes through our website or direct communication channels. Thank you for choosing Jeweltrade! We strive to provide a seamless and reliable shipping experience for our valued customers.

Delivery is absolutely free if you pick the shipment from your nearest distribution center. There is a charge of 160(+gst)/Kg for doorstep delivery.

Each item go through purity check at its source city. We do accept only 0.50 % purity deviation.

For individual item minimum order quantity is defined by its manufacturer or vendor. Cumulative minimum order quantity is 3kg.

Below are the quality check parameters. 1. Purity 2. Polish 3. Finesse 4. Weight & Size 5. If the item matches as mentioned in the order description.

In stock items are generally dispatched within 1-2 days of order. Made to order item's are dispatched within the delivery timelines mentioned by the manufacturer.