Refund Policy for JewelTrade - B2B Silver Ornaments Marketplace

At JewelTrade(Mondal Home Decor), we are committed to providing excellent products and services to our customers. In the event that a refund is necessary, we have established a clear and fair Refund Policy to ensure a smooth and transparent process. Please read the following guidelines carefully:

1. Eligibility for Refunds: Refunds are applicable under the following circumstances:

a. Damaged Items: If you receive a product that is damaged during transit or delivery, and a suitable replacement is not available, you are eligible for a refund.

b. Quality Checks: Refunds may be issued for products that fail quality checks, such as not meeting hallmarking requirements, quick polish damage, or enamel issues.

1. Refund Period: Customers must request a refund within 5 days from the date of product delivery. Any refund requests beyond this period may not be accepted.

2. Refund Process: To initiate a refund, customers are required to follow these steps:

a. Contact Customer Support: Reach out to our customer support team via [contact email/phone number]. Provide your order details and specify the reason for the refund request.

b. Evaluation: Our team will assess your refund request and may ask for additional information, such as images or videos, to verify the claim.

c. Return Authorization (if applicable): If the item needs to be returned, we will provide you with a return authorization number and instructions for packaging and shipping the product back to us.

d. Refund Approval: Once your refund request is approved, we will process the refund.

1. Refund Methods: Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

2. Refund Amount: The refund amount will be equivalent to the purchase price of the returned item, excluding any shipping or handling charges, which are non-refundable.

3. Refund Timeframe: Refunds will be processed within 5 business days after the refund request is approved. The time it takes for the refunded amount to appear in your account may vary based on your financial institution's policies.

4. Non-Refundable Items: Certain items, such as customized or personalized products, may not be eligible for refunds unless they are damaged or fail quality checks.

5. Dispute Resolution: In the rare event of any disagreement or dispute related to the refund process, our customer support team will work diligently to find an amicable resolution.

6. Changes to the Refund Policy: JewelTrade reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be reflected on our website with the updated revision date.

If you have any questions or need further clarification regarding our Refund Policy, please do not hesitate to contact us. Our aim is to ensure complete customer satisfaction, and we will do our best to address any concerns promptly and professionally.