Return Policy for JewelTrade - B2B Silver Ornaments Marketplace

At JewelTrade(Mondal Home Decor), we strive to ensure the utmost satisfaction of our customers. We understand that unforeseen issues may occasionally arise with the purchased silver ornaments. To facilitate a seamless and satisfactory shopping experience, we have established a transparent and customer-centric Return Policy. Please read the following guidelines carefully:

1. Eligibility for Returns: We accept returns for the following reasons:

a. Damaged Items: If you receive a product that is damaged during transit or delivery, we will gladly accept its return.

b. Quality Checks: Products failing quality checks, such as not meeting hallmarking requirements, having quick polish damage, or enamel issues, are eligible for return.

1. Return Period: Customers must initiate the return process within 5 days from the date of product delivery. Any return requests beyond this period may not be accepted.
2. Return Process: To initiate a return, customers are required to follow these steps:

a. Contact Customer Support: Reach out to our customer support team via returns@jeweltrade.com. Provide your order details and specify the reason for the return.

b. Evaluation: Our team will assess your return request and may ask for additional information, such as images or videos, to verify the claim.

c. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for packaging and shipping the product back to us.

d. Secure Packaging: Please ensure that the item is securely packaged to prevent any further damage during transit.

1. Return Shipping: For return reasons related to damaged items or quality issues, JewelTrade will bear the cost of return shipping. However, for other reasons such as change of mind or incorrect ordering, the customer may be responsible for the return shipping fees.
2. Refund or Replacement: Upon receiving and verifying the returned item, we will process your request for a refund or replacement as follows:

a. Refund: If you opt for a refund, the amount will be credited to your original payment method within 5 business days after the return is approved.

b. Replacement: In case of a replacement, we will promptly ship the new item to you, subject to availability.

1. Condition of the Returned Item: To be eligible for a refund or replacement, the returned item must be in its original condition, including the product packaging, tags, and any accompanying documentation.
2. Non-Returnable Items: Certain items, such as customized or personalized products, may not be eligible for returns unless they are damaged or fail quality checks.
3. Dispute Resolution: In the unlikely event of any disagreement or dispute related to the return process, our customer support team will work diligently to find an amicable resolution.
4. Changes to the Return Policy: JewelTrade reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be reflected on our website with the updated revision date.

Our goal is to provide a hassle-free and satisfactory return experience for our valued customers. If you have any questions or need further clarification regarding our Return Policy, please do not hesitate to contact us. We are here to assist you and ensure your complete satisfaction with every purchase made at JewelTrade.